Grounded, on-brand answers
The AI replies from your knowledge base, not the open internet, so answers match your product and your tone.
AI Agent and Copilot
An AI customer service agent that actually knows your business
The Chatonics AI customer service agent drafts replies grounded in your own knowledge base, auto-answers common questions off-hours, and summarizes long threads - while you stay in control of what sends. A built-in Copilot also answers questions about your own workspace data on demand. It is conversational AI for customer service that is accurate because it only answers from what you have taught it.
Why teams trust the AI
Always-on or after-hours
Run the AI 24/7 or only outside business hours - your call.
Suggest, then you approve
The AI drafts; an agent approves. Switch to full auto-reply once you trust it.
The AI Agent
Customer support automation that does not go off-script
The AI Agent reads the incoming message, finds the answer in your knowledge base, and drafts a reply in your voice. Agents hit send, edit, or let it auto-reply. Because every answer is grounded in your own content, it does not invent policies or promise things you do not offer.
- Drafts replies on every channel - WhatsApp, Instagram, email and the rest.
- Auto-answers off-hours so customers are not left waiting overnight.
- Summarizes long threads so an agent picks up instantly.
Example conversation: a customer asks the AI Copilot common questions - the refund window, support hours and shipping time - and it answers instantly, grounded in your knowledge base articles.
The Workspace Copilot
A Copilot that answers questions about your own workspace
Ask the built-in Copilot about your support data - "what is breaching SLA right now?", "summarize today's WhatsApp conversations" - and get an answer on demand. It is a teammate that already read everything in your workspace.
You stay in control
Human-in-the-loop by default
You choose the AI's mode per channel: draft-only, approve-before-send, or full auto-reply. Tone, escalation rules and what the AI is allowed to say are yours to set. Hand off to a human in one click, anytime.
What is an AI customer service agent?
An AI customer service agent is software that reads a customer's message and responds automatically using AI, ideally grounded in a company's own knowledge so the answers are accurate. Unlike a scripted chatbot, it understands natural language and handles questions it was not explicitly programmed for. Chatonics keeps a human in the loop, so the AI assists agents rather than replacing their judgment.
FAQ
Questions, answered
Yes - it answers only from your knowledge base and runs in approve-before-send mode until you choose to automate.
Yes, alongside two-way translation, so the AI can mirror the customer's language. See /features/translation.
A chatbot follows fixed rules; the AI agent understands natural language and grounds answers in your content, then hands off to a human when needed.
Put an AI agent on every channel - free to start
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