One thread per customer
Every message from a person, across every channel, in one conversation with full history.
Unified shared inbox
Shared inbox software for teams that answer everywhere
Chatonics is shared inbox software that brings every channel - WhatsApp, Instagram, email, SMS and more - into one team inbox. Instead of forwarding messages or sharing a password, your whole team works from a single thread-per-customer view: assign, tag, snooze, leave internal notes, and reply without ever leaving the conversation.
One inbox, no tab-hopping
No collisions
Assignment and presence show who is handling what, so two agents never reply to the same message.
Collaborate in context
Internal notes, mentions and team chat live next to the conversation - no Slack tab required.
Every channel
Every channel in one team inbox
WhatsApp, Instagram, Messenger, Telegram, email, SMS, Discord, Viber and TikTok land in the same place. A WhatsApp shared inbox, an Instagram shared inbox and a shared email inbox - all the same screen.
Peak Electronics
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Sara Malla
sara@peakelectronics.com · Admin
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Earlier this week 2
KR5d
Khaled Rahman(Sim)Support
You: تو کوئی ساتھی براہ راست رابطہ کر سکے، کیا آپ اپنا ای میل یا فون نمبر شیئر کر سکتے ہیں؟
SG5d
Sita GurungSupport
You: Hi Sita, yes, I'm here and ready to help! It seems like you're tryin...
Last week 18
PSJun 19
Priya Sharma(Sim)Support
(no subject)
Hi, can you help me with my order?
DFJun 19
Diego FernandezSupport
Agent: Hi Diego, yes I'm still here! It seems like you're still referring to...
LKJun 19
Lena Kovac(Sim)Support
Hi, can you help me with my order?
ABJun 19
Alex Bennett(Sim)Support
You: Yes! It is in stock. Want me to reserve one for you?
AKJun 18
Anjali KarkiSupport
You: Your refund has been processed and should arrive in 3-5 business days.
RTJun 18
Rahul ThapaSupport
Hi, I changed my mind - can I still update the delivery address?
G4
Guest 46
LiveAI insightsAAriaTranslateMark resolvedCustomer
OpenMessages 1Last 1d Waiting 1d
Jun 30, 2026
G4
Hi, are the wireless earbuds back in stock and can you deliver to Kathmandu by Friday?
12:12 PM Reply Internal note
AI handling this conversation.You can still send a manual reply - yours goes out alongside the AI's. Set in Settings.
AI is replying in the background - type to send a manual message alongside.
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Built for teams
Built for teams, not forwarding chains
Assign conversations, tag them, snooze until later, and @mention a teammate. Internal notes stay private; customers never see them. New hires learn one screen instead of nine.
Internal chat
Internal team chat, built in
Agent-to-agent messaging with presence - Active, Away or DND - sits right inside the inbox, so questions get settled without leaving the conversation.
What is a shared inbox?
A shared inbox is a single inbox that an entire team manages together, with tools to assign, tag and collaborate on messages. It replaces a forwarded mailbox or a shared password, giving every agent visibility into who is handling which conversation and the full history behind it.
Shared inbox vs distribution list
| Distribution list | Shared inbox | |
|---|---|---|
| Who replies | Unclear - anyone or no one | Assigned, visible |
| History | Scattered in personal inboxes | One thread per customer |
| Collaboration | Reply-all chains | Notes + mentions |
| Channels | Email only | Every channel |
FAQ
Questions, answered
Look for one that covers every channel, includes assignment and collaboration, and has a free plan. Chatonics covers nine channels free to start.
Yes - connect WhatsApp and your whole team replies from the shared inbox, with history and assignment.
A shared inbox is the collaborative message view; Chatonics adds help-desk features (tickets, SLAs, CSAT) on top. See /features/ticketing.