Any message becomes a ticket
Prioritize, assign and track it to resolution.
Ticketing and SLA
Ticketing and SLAs, built into the inbox
Chatonics turns any conversation into a tracked ticket - with priorities, waiting states, reopen, resolve and CSAT - and SLA timers that flag risk before you breach. You get a customer service ticketing system without bolting on a separate help desk.
Tickets, priorities and SLAs in one place
SLA timers that warn early
See what is about to breach while you can still fix it.
Close the loop with CSAT
Ask for a rating on resolve and track satisfaction over time.
A full ticket lifecycle
Open, waiting on customer, waiting on third party, reopened, resolved - the states real support runs on. Threaded so the whole history stays attached to the ticket.
SLA management that prevents fire drills
Set response and resolution targets, then let Chatonics surface at-risk tickets early. Beat the timer instead of explaining the miss.
What is an SLA in customer service?
An SLA (service level agreement) is a target for how quickly a support team responds to and resolves a customer's request - for example, a first reply within one hour. SLA management tools track those targets in real time and flag tickets at risk of missing them.
FAQ
Questions, answered
For most teams, no - ticketing, SLAs and CSAT are built into Chatonics.
Yes - targets can vary by priority so urgent issues get tighter timers.
CSAT (customer satisfaction) is a short post-resolution rating that measures how happy a customer was with the support they received.
Hit your SLAs without a separate tool
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