Every channel in. One inbox out.
An omnichannel inbox brings every messaging channel your customers use into a single, shared view. Chatonics connects nine channels - WhatsApp, Instagram, Messenger, Telegram, email, SMS, Discord, Viber and TikTok - so every message lands in the same thread-per-customer inbox. No tab-hopping, no copy-paste, no missed threads.
Nine channels, connected in minutes
The world's most-used chat app; orders, support, reminders.
DMs, story replies and comments from your shoppers.
Messenger
Facebook page conversations in the same inbox.
Telegram
Fast, bot-friendly support for tech-savvy audiences.
Threaded, rich-text email replies with attachments.
SMS
Reach customers with no app and no internet.
Discord
Community support for product and gaming audiences.
Viber
A primary channel across many emerging markets.
TikTok
Capture and answer messages from your TikTok presence.
Each channel connects with a few clicks. No developer and no API project required.
Many channels in. One thread per customer.
Every message from a customer - whichever app they used - threads into a single conversation, with full history attached. Switch a customer from Instagram to email and nothing is lost.
Native apps vs a unified inbox
| Juggling native apps | Chatonics omnichannel inbox | |
|---|---|---|
| Logins | One per channel | One |
| Customer history | Resets per app | Follows the customer |
| Team handoff | Copy-paste | Assign in one click |
| AI drafting | None | Across every channel |
| Reporting | None / per-app | One dashboard |
Questions, answered
An omnichannel inbox is a single inbox that collects messages from every channel - WhatsApp, Instagram, email, live chat and more - so a team can read and reply to all of them in one place instead of switching between apps.
WhatsApp, Instagram, Messenger, Telegram, email, SMS, Discord, Viber and TikTok, with more on the way.
Yes. All three connect to the same Chatonics inbox, alongside your other channels.
Chatonics connects to WhatsApp for you; you do not need to build against the API yourself.