One number, your whole team
Everyone replies from the same WhatsApp number, with assignment and presence so two agents never answer the same chat.
WhatsApp
A WhatsApp shared inbox your whole team can work from
A WhatsApp shared inbox lets a whole team send and receive WhatsApp messages from one place, instead of passing a single phone around. Chatonics connects your WhatsApp number to a shared inbox where every agent can reply, assign chats, leave private notes, and let AI draft answers - with the full customer history attached to each conversation.
No API project requiredOne number, whole teamFree to start
Why WhatsApp
WhatsApp is the most-used messaging app in the world, with over two billion users, and for many markets it is the default way customers reach a business. One personal phone does not scale to a support team. A shared inbox does.
One number, built for a team
AI drafts the reply
The AI answers common WhatsApp questions from your knowledge base and handles off-hours, so customers are not left on read.
Nothing gets lost
Every WhatsApp chat is threaded per customer, with history that follows them even if they switch to email or Instagram later.
A real support channel
Turn WhatsApp into a real support channel
Assign chats, tag them, snooze, and @mention a teammate - the same tools you use for email, now on WhatsApp. New agents learn one screen, not a shared phone.
- Assign, tag, snooze and @mention on every WhatsApp chat.
- The AI Agent drafts grounded replies and auto-answers routine questions (hours, order status, FAQs).
- Two-way translation lets a customer message in their language and your agent answer in theirs.
ChatonicsOne inbox
9 channels, 1 thread per customer
WhatsApp Business app vs WhatsApp Business Platform (API)
Chatonics connects through the WhatsApp Business Platform, so your team shares one number with full automation - without you building against the API yourself.
| WhatsApp Business app | WhatsApp Business Platform (API) | |
|---|---|---|
| Best for | A solo owner or one phone | A team sharing one number |
| Multiple agents | - | |
| Automation / AI | Limited | Yes |
| In a shared inbox | - | Yes - this is what Chatonics uses |
How to connect WhatsApp
- 1
Sign up free and open Channels.
- 2
Connect your WhatsApp number through the guided setup.
- 3
Invite your team - everyone replies from the shared inbox immediately.
What is a WhatsApp shared inbox?
A WhatsApp shared inbox is a single inbox where a whole team can read and reply to messages sent to one WhatsApp Business number. It adds assignment, internal notes, tags and automation on top of WhatsApp, so a team can run support or sales on WhatsApp the same way they run email.
FAQ
Questions, answered
Chatonics connects to WhatsApp for you through the official platform - you do not need to build against the API yourself.
Chatonics is free to start. WhatsApp itself may charge conversation-based fees through its platform; those are set by WhatsApp, not Chatonics.
Yes - that is the point of a shared inbox. Everyone replies from the same number with assignment and history.
Yes - the AI drafts answers and can auto-reply to routine messages, with a human able to step in anytime.
Run WhatsApp like a real support channel - free
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